Privacy

At Lavo, we know how important it is to you to respect your personal information. We want your experience to be beneficial and risk-free. That's why Lavo wants to reassure you by describing what type of information we collect and why. Please read the following lines carefully.

Collection of information

At Lavo, we collect two types of information: personal information and non-personal information. This information is collected when you:

Enter a contest or promotion;
Request information about our products and services;
Send us your comments or suggestions; or
Fill out a job application.

You can also visit the site without telling us who you are or providing any information. However, we do collect IP addresses but not e-mail addresses and other related information such as browser type, operating system, average time spent on the site or on a particular page in order to improve the site.

Use of the information collected

We may use your personal information for certain purposes, such as to:

Respond to requests for products, services or information;
Provide customer service;
Administer contests, promotions or coupons;
Offer new products and services;
Evaluate and improve the effectiveness of our website;
Tailor our online or in-store offerings to your preferences.

Personal information may include your name, address, telephone number and e-mail address. Non-personal information is information that does not identify you. For example, we ask you which store you have visited to help us plan future developments.

Disclosure of information

This information is shared with our site administrators who use it to measure the number of visitors to the various sections of our site so that our site remains a useful and effective source of information.

Policy changes

Lavo reserves the right to change this Privacy Policy at any time for any reason whatsoever. Any future changes to the way we ensure the confidentiality and security of your personal information will be communicated to you through this section of the site. We encourage you to periodically visit this section to check for changes.

Security

The security of the personal information you entrust to us is very important to Lavo. We maintain safeguards and security standards to protect your personal information. Your personal information is not disclosed to anyone outside the company, with the exception of certain service providers mandated to process it on our behalf.

However, while we cannot be held responsible for theft, illegal use, unauthorized disclosure, loss, alteration or destruction of information by a third party, we do take precautions to prevent these unfortunate situations from occurring.

How to reach us

If you have any questions, please contact Customer Service by email at: questions@lavo.ca